Privacy Policy
Last updated: July 6, 2026
Devon Stairlifts Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data of visitors to our website and people who submit an enquiry through our website, our Facebook lead form, or our advertising on Meta platforms (Facebook and Instagram).
1. Who we are
Devon Stairlifts Ltd is the data controller for the personal information we collect. If you have any questions about this policy or your data, you can contact us at:
- Phone: 01271 442930
- Email: info@devon-stairlifts.co.uk
2. Information we collect
When you contact us or request a free quote, we may collect:
- Your name
- Your phone number
- Your email address
- Your address or service location in the UK
- Who the stairlift is for (e.g. yourself, parent, spouse)
- Your preferred day or time for a callback or home survey
- Any additional details you choose to share with us
When you visit our website, we may also collect technical information such as your IP address, browser type, device, and pages viewed, through cookies and similar technologies.
3. How we collect information from Facebook & Instagram
We run advertising campaigns on Meta platforms (Facebook and Instagram). If you submit a Lead Form on Facebook or Instagram, or click an advert that takes you to our website, the contact details you provide are sent to us so we can respond to your enquiry.
We do not receive your Facebook or Instagram password, and we do not access your Facebook or Instagram profile beyond the information you choose to share with us via the lead form.
4. How we use your information
We use your personal information to:
- Respond to your enquiry and provide a free quote
- Arrange a callback or home survey at a time that suits you
- Provide you with information about stairlifts and related mobility products
- Improve our website, products, and customer service
- Comply with our legal and regulatory obligations
5. Lawful basis for processing
We process your personal data on the following bases:
- Consent: when you submit a Facebook Lead Form or website enquiry, you are consenting to us contacting you about a stairlift or mobility estimate.
- Legitimate interest: to respond to your enquiry, follow up on estimates, and improve our service.
- Legal obligation: to comply with applicable laws and regulations.
6. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as:
- Our CRM and email service providers
- Our website hosting and analytics providers
- Meta (Facebook/Instagram) where required for ad delivery and reporting
- Authorized stairlift surveyors and installation technicians
All providers are required to protect your information and only use it for the purposes we specify.
7. How long we keep your information
We retain enquiry data for as long as necessary to provide our services and meet our legal obligations, typically up to 6 years after your last interaction with us. After that, your information is securely deleted or anonymized.
8. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at info@devon-stairlifts.co.uk.
9. Cookies
Our website uses cookies to ensure essential functionality, to understand how visitors use the site, and, with your consent, to measure the effectiveness of our advertising on Meta and other platforms. You can manage your cookie preferences through your browser settings.
10. Security
We use appropriate technical and organizational measures to keep your personal information secure, including encryption in transit, access controls, and secure cloud infrastructure.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Phone: 01271 442930
- Email: info@devon-stairlifts.co.uk